What is BajanAlert Emergency App.?

BajanAlert is a mobile app and online platform that allows authorities to send notification to the general public, directly on their phones and other internet enabled mobile devices. The alerts are broadcasted to all mobile phones with the app installed. If you get an alert, read the message and take it seriously. It will tell you what the emergency is and what to do. It will also tell you which agency sent the message and if needed, where to go for more information.

Can I opt out of getting BajanAlert notifications?

BajanAlert is about keeping you safe, however you can turn off notifications, and in the future you will be able to opt-out of receiving specific Alerts. We do not target specific phones, instead we broadcast to everyone who has downloaded BajanAlert.

How does BajanAlert work?

Authorized agencies use a special version of the app to send notification to internet enabled mobile devices. We expect one-third of the country will initially be able to receive Emergency Alerts.This number is expected to rise substantially over time as more people become knowledgeable. BajanAlert is compatible with all mobile networks. However, Android phones must be running release 6.0 (Marshmallow) or later to install the app.

Who sends Emergency Alerts?

Only authorised emergency agencies can send Emergency Alerts. Alerts will only be sent when there is a serious threat to life, health or property. Scheduled test alerts may also be sent. The only agencies currently authorised to issue alerts are (some of the agencies are as follows):

  • Royal Barbados Police Force
  • Barbados Fire Service
  • The Ministry of Health
  • Barbados Water Authority (BWA)
  • Caribbean Disaster Emergency Management Agency (CDEMA)
  • Barbados Meteorological Services

The agency sending the Emergency Alert will be identified in the alert message.

What will Emergency Alert be used for?

BajanAlert is designed to help keep people safe if there is an emergency. The alerts will only be sent when there are serious threats to life, health or property, and in some cases for test purposes. For example, BajanAlert may be used to warn you of serious threats such as a tsunami affecting land areas, wildfire affecting people, armed offenders at large, or water leak. BajanAlert will not be used for advertising or promotions.

Where has my Emergency Alert gone?

If you received an alert, it may still be viewable in the app. Access your notifications by swiping down from the top of your screen. If you delete your notifications, the alert will only be viewable in the BajanAlert app.

Can I reply to BajanAlert messages?

No, you will not be able to respond to the BajanAlert message. However, you can contact the emergency services from the Contact page in the BajanAlert app.

Why was BajanAlert technology chosen?

Unlike text message, BajanAlert is also very secure and doesn’t require the private details of recipients.
BajanAlert is free and will be easy to access, you will need to download the app. We anticipate most new phones sold will be capable of receiving Emergency Alerts.

Why did I receive an Emergency Alert test message?

During the 3rd quarter of 2018, you may receive the test messages as the authorities become familiar with the service.

Why did I not receive an Emergency Alert message?

Possible reasons for not receiving the alert may include:

  1. Your phone was restarted or turned off
  2. You were out of cellular data coverage (upcoming SMS feature)
  3. For those who do not have a data package, you will need to be on WiFi.
Will Emergency Alert be used to gather data about me?

No. The BajanAlert system is just used to broadcast messages. It is impossible for Emergency Alert to collect information about you, your cell phone use, or your location.

Will BajanAlert work if cell phone towers are damaged, or if there is a power outage?

Emergency Alert may not work if mobile phone towers are damaged or if there is a power outage. For this reason you must also rely on other information sources.

BajanAlert is just a convenient way of finding out about serious threats, so ensure you have an emergency plan and know where to find more information during an emergency.

Will BajanAlert replace other warnings?

No. BajanAlert notifications are not meant to replace other emergency alerts, or the need to take action after natural warnings.

You still need to be prepared for an emergency and you should not wait to get an alert before you act. If you feel your life is in danger, don’t wait for an official warning. Take immediate action.

Make sure you have your own emergency plan which includes what to do, where to go, who to go to for help and who you might need to look out for.

What should I do if I’m driving when I receive an Emergency Alert?

You should pull over and check the message as soon as it is safe to do so. If you have a passenger, ask them to read the alert immediately. Do not attempt to read the alert while driving.

Does BajanAlert have a cost?

Receiving alerts is free; there is no cost to you. For those with data packages, be aware that the app must download the content for you to view, but this should be a negligible.

What languages will BajanAlert broadcast in?

Alerts will only be available in English at this stage.

Why did the alert disappear on my Phone?

Some users may report that the alert disappeared when they tried to view it. Most alert will expire after 24hrs; the agency appropriately sets the lifetime of the alerts.


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